Terms of Service

1The Aavox Platform & Services

Aavox provides a multi-tenant business software suite comprising:

2Eligibility & Account Registration

• Eligibility: You must be at least 18 years of age (or the legal age of majority in your jurisdiction) and capable of entering into legally binding contracts to register an account.
• Account Integrity: You agree to provide accurate, current, and complete information during registration (including company name, administrator email, headcount, and billing country) and to keep such information updated at all times.
• Workspace Security & Credentials: You are solely responsible for maintaining the confidentiality of login credentials, passwords, and any generated API Tokens. You are fully liable for all activities that occur under your workspace schema and subdomains.
• API Token Secrecy: API tokens grant machine-level access to your tenant data. You must treat them as confidential passwords. If an API token is compromised, you must immediately revoke it via the Aavox administrative console.
• Multi-Workspace Identity: A single email address may belong to multiple independent workspaces. Rights and permissions granted in one workspace do not confer access to other workspaces.

3Subscriptions, Fees, and Billing

• Per-Seat Licensing: Platform subscription fees are calculated based on registered team headcount (seat count) multiplied by the prevailing per-seat rate established in your subscription plan.
• Seat Adjustments: Workspace administrators may update team headcount through the Platform. Upgrades and added seats will be charged on a prorated basis for the remainder of the current billing cycle. Reductions in seat count take effect at the start of the next renewal period.
• Recurring Billing: Subscriptions automatically renew on a monthly or annual basis unless cancelled prior to the renewal date. You authorize Aavox (and its designated third-party payment processors) to charge your payment method on file on a recurring basis.
• Payment Gateways & Geographic Routing: Payments are processed through third-party gateways (including Stripe, Razorpay, or PayTabs) based on your registered country of operation. By submitting payment details, you agree to comply with the respective gateway's terms of service and billing policies.
• Taxes: All fees are exclusive of applicable federal, state, local, or value-added taxes (VAT/GST). You are responsible for paying all applicable taxes associated with your subscription.
• Non-Refundable: Unless required by applicable law or explicitly stated in writing, all fees paid are non-refundable.

4Acceptable Use Policy (AUP)

You agree NOT to use the Platform to:

5Third-Party Integrations & WhatsApp Business API

• Meta / WABA Accounts: Use of the Campaign Sender and automated messaging requires a valid WhatsApp Business Account (WABA) registered with Meta. You are solely responsible for obtaining and maintaining your Meta API credentials, access tokens, and phone number registrations.
• Direct Third-Party Costs: Aavox software subscription fees do not include conversation charges, utility template fees, or marketing messaging fees billed directly by Meta or your telecom carrier.
• Template Approvals: Outbound business-initiated templates (including OTP templates and appointment confirmation templates) are subject to Meta's automated and manual approval. Aavox does not guarantee that Meta will approve any given message template.
• Third-Party Outages: Aavox is not liable for message delivery delays, gateway timeouts, or operational failures caused by Meta, telecom network outages, or third-party webhook drops.

6AI Features and Conversational Flows

• Automated Responses: Aavox provides AI bot flows, stage progression, and automated conversational tools. You acknowledge that artificial intelligence outputs may occasionally contain errors, hallucinations, or unexpected responses.
• Human Oversight & Monitoring: You are responsible for configuring fallback rules, reviewing bot performance, and ensuring that human agents handle customer queries where appropriate. Aavox disclaims all liability for business decisions, commitments, or promises made by automated bots to your end customers.
• Customer Data in AI: We do not use your proprietary customer communications to train public, generalized AI foundation models without your explicit consent.

7Appointment & Scheduling Facilitation

• Software Facilitator Only: Aavox provides tools for managing appointments, provider schedules, and booking requests. Aavox is solely a software provider and is not a party to any agreement or service provided between you and your clients, patients, or customers.
• Booking Finality & OTP Verification: Public booking flows utilize WhatsApp OTP verification to authenticate applicant phone numbers. You are responsible for honoring confirmed appointments, managing provider availability, and handling rescheduling or cancellations.

8Customer Data & Intellectual Property

• Ownership of Customer Data: As between Aavox and you, you retain all right, title, and interest in and to all data, text, contacts, messages, audio, images, and files uploaded to or processed by your workspace ("Customer Data").
• License to Host: You grant Aavox a limited, non-exclusive, worldwide license to host, copy, process, and transmit Customer Data solely to the extent necessary to provide, maintain, and secure the Platform.
• Aavox Intellectual Property: Aavox retains all rights, title, and interest in and to the Platform, including all software, source code, microservice architectures, user interfaces, database designs, documentation, and registered trademarks. Nothing in this Agreement grants you any ownership rights in the Platform.
• Feedback: Any feedback, feature requests, or suggestions you provide regarding the Platform may be used by Aavox without restriction or compensation to you.

9Data Protection, Privacy & Backups

• Privacy Policy: Our collection and use of personal data are governed by our Privacy Policy, which is incorporated into these Terms by reference.
• Data Isolation: Aavox employs schema-per-tenant architectural isolation to prevent data cross-contamination between different organizations.
• Backups: Aavox performs automated nightly database snapshots for disaster recovery purposes. While we maintain industry-standard redundancy, you are encouraged to maintain independent records of critical business contacts and operational records.

10Service Availability & Modifications

• Uptime & SLA: We strive to maintain continuous platform availability, but we do not warrant that the Platform will be uninterrupted, error-free, or 100% available at all times. Scheduled maintenance windows, hardware upgrades, and emergency patches may result in temporary downtime.
• Feature Updates: We continuously improve the Platform. We reserve the right to modify, add, or retire features, APIs, or service endpoints with reasonable advance notice where feasible.

11Termination & Suspension

12Disclaimer of Warranties

13Limitation of Liability

14Indemnification

You agree to defend, indemnify, and hold harmless Aavox and its officers, directors, employees, and agents from and against any third-party claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your violation of these Terms or the Acceptable Use Policy;
• Your Customer Data, messages, or uploaded media;
• Any violation of anti-spam, privacy, or telecommunications laws (including sending unauthorized WhatsApp messages or failing to obtain proper recipient consent);
• Disputes between you and any end customer, patient, or client using your booking workflows.

15Governing Law and Dispute Resolution

• Governing Law: This Agreement shall be governed by and construed in accordance with the laws of Delaware, USA (or the applicable governing jurisdiction specified in your enterprise subscription agreement), without regard to conflict of law principles.
• Informal Resolution: Before initiating formal legal proceedings, the parties agree to make a good-faith effort to resolve any dispute or claim informally by contacting each other in writing.
• Jurisdiction / Arbitration: Any dispute that cannot be resolved informally shall be submitted to the exclusive jurisdiction of the competent courts of Delaware, USA (or, if elected by mutual written consent: binding arbitration administered by the American Arbitration Association / AAA or ICC).

16Miscellaneous

• Entire Agreement: These Terms, together with our Privacy Policy and any applicable order form, constitute the entire agreement between you and Aavox regarding the subject matter herein.
• Severability: If any provision of these Terms is held to be invalid or unenforceable, that provision will be modified to reflect the parties' original intent, and the remaining provisions shall remain in full force and effect.
• No Waiver: No failure or delay by Aavox in exercising any right under these Terms shall constitute a waiver of that right.
• Modifications to Terms: We may revise these Terms from time to time. If a revision is material, we will provide at least 30 days' advance notice via email or platform notification before new terms take effect. Continued use of the Platform after the effective date constitutes acceptance of the modified Terms.